Getting your first withdrawal right is the real test of any iGaming platform — this guide shows you how to pass it. Whether you’re a new player or a seasoned gambler, understanding the withdrawal process at Stay Casino ensures you receive your winnings quickly and without unnecessary delays.
Prerequisites
- A verified account – complete identity verification (KYC) before requesting a withdrawal.
- Minimum withdrawal amount – typically €20, but check your chosen method.
- Fulfilled bonus wagering requirements – if you claimed a bonus, meet the playthrough before cashing out.
- Choose a withdrawal method – some methods may have additional limits or fees.
- Ensure your payment details match your registered name – mismatches cause delays.
- No active self-exclusion or responsible gambling restrictions.
How to Sign Up
- Go to Stay casino app and click the Register button.
- Fill in your email, username, and a strong password.
- Select your currency and country of residence.
- Accept the terms and conditions and confirm you are over 18.
- Verify your email via the link sent to your inbox.
- Log in, complete your profile, and make your first deposit to claim any welcome bonus.
Wagering Calculation
When you claim a bonus, you must wager the bonus amount a certain number of times before withdrawing. For example, a common offer is a 100% match bonus up to €100 with a 35x wagering requirement on the deposit + bonus. Here’s how to calculate the required turnover:
Example: You deposit €100 and receive a €100 bonus. Total balance = €200. Wagering requirement = 35 × (€100 deposit + €100 bonus) = 35 × €200 = €7,000. You must place bets totaling €7,000 before any winnings from the bonus become withdrawable. If you win €500 after wagering €2,000, you still have €5,000 more to wager before cashing out.
Always check the terms – some games contribute differently (e.g., slots 100%, table games 10%). Use a wagering calculator to track progress.
Security Overview
Stay Casino uses 128-bit SSL encryption to protect your data. Two-factor authentication (2FA) is available and recommended. The platform holds a Curacao eGaming license, and they follow strict KYC procedures to prevent fraud. Remember: winnings from Curacao-licensed casinos may be subject to local income tax depending on your country of residence. Always consult a tax professional.
Money In, Money Out
Deposits are instant via Visa, Mastercard, Skrill, Neteller, and cryptocurrencies (Bitcoin, Ethereum). Withdrawals are processed within 24 hours for e-wallets, 2-5 business days for cards, and 1-3 hours for crypto. Minimum withdrawal for fiat is €20, for crypto €50. Maximum withdrawal limits apply: e-wallets €5,000 per week, cards €2,000 per week.
Common Problems & Fixes
- Withdrawal pending for days: Check if your account is fully verified. Submit documents if prompted. Contact support after 48 hours.
- Bonus not cleared: Ensure you completed wagering. Check bonus terms – some bonuses expire after 30 days.
- Payment method declined: Use the same method you deposited with (if withdrawal policy requires it). Try a different method or contact support.
- Account locked: You may have violated terms (e.g., multiple accounts). Contact live chat to resolve.
- Country restrictions: Some payment methods are not available in all regions. Check the cashier for eligible options.
- Self-exclusion: If you have set a cool-off or self-exclusion, withdrawals are blocked until the period ends.
Common Questions
How long does a withdrawal take?
E-wallet withdrawals are typically processed within 24 hours, credit/debit cards within 2–5 business days, and cryptocurrency withdrawals within 1–3 hours after approval.
What is the minimum withdrawal amount?
The minimum withdrawal for fiat currencies is €20 and for cryptocurrencies it is €50 or equivalent in your chosen crypto.
Do I need to verify my identity?
Yes, you must complete KYC before your first withdrawal. Provide a copy of your ID, proof of address, and possibly a selfie.
Can I withdraw to a different payment method?
Many casinos require you to withdraw using the same method you deposited with. If that method does not support withdrawals, you may choose an alternative after contacting support.
Are there any withdrawal fees?
Stay Casino does not charge fees for withdrawals, but your payment provider may impose its own charges. Check the cashier for details.
What if my withdrawal is rejected?
If your withdrawal is rejected, check for insufficient wagering, incomplete verification, or exceeding limits. Contact support for clarification.
How do I claim free spins and withdraw winnings?
Stay casino free spins are often part of a welcome package. The winnings from free spins usually carry a wagering requirement (e.g., 40x). Once you meet it, you can withdraw up to a maximum cap.
Worth Knowing
| Payment Method | Deposit Speed | Withdrawal Speed |
|---|---|---|
| E-wallets (Skrill, Neteller) | Instant | Up to 24 hours |
| Credit/Debit Cards | Instant | 2–5 business days |
| Cryptocurrencies (BTC, ETH) | Instant | 1–3 hours |
| Bank Transfer | 1–3 business days | 3–7 business days |
Always double-check the wagering requirements before claiming a bonus and keep your documents ready to ensure a smooth withdrawal experience. Play responsibly and know when to stop.